Our services.

CUSTOMER EXPERIENCE TRANSFORMATION

Designed to help businesses that want to make significant investment in transforming their customer experience. This investment includes:

  • Complete revamp of the company’s customer experience

  • In-depth analysis of areas of improvement and pain points

  • Development of customised plan to improve Customer Experience and satisfaction

  • Implementation of strategies including training and process improvement

  • Ongoing support to ensure success and continued improvement

  • Access to a Customer Experience expert providing support and guidance

CUSTOMER JOURNEY MAPPING

Improve your customer experience by analysis and visualisation of the customer journey. Identifying pain points and areas of improvement, we develop a personalised plan to enhance the customer experience at every touchpoint. This package includes:

  • Analysis of current customer journey

  • Visualisation of the current journey and updated map

  • Identification of pain points

  • Creation of a plan to improve pain points

  • Staff training on customer journeys and how they can impact

  • Follow up analysis to measure success and additional recommendations

CUSTOMER EXPERIENCE ASSESSMENT

Designed to help businesses evaluate and improve their customer experience. We conduct an in-depth analysis of the current customer experience allowing for improvement in all areas. This package includes:

  • Analysis of current overall customer experience

  • Review and analysis of customer feedback

  • Creating a customer experience growth plan including key growth areas

  • Actionable plans allowing you to implement in all key areas

  • Customer service practices training for staff

CUSTOMER EXPERIENCE EVALUATION

Gain unbiased feedback on your business’ customer experience. We evaluate the customer experience at multiple touchpoints providing an overall review of how your customer experience is performing. This package includes:

  • Unbiased evaluation of customer experience at multiple locations and touchpoints

  • Detailed analysis and report on interactions and processes that occurred

  • Identification of areas of improvement

  • Comprehensive report with recommendations on best practices