Our services.
CUSTOMER EXPERIENCE TRANSFORMATION
Designed to help businesses that want to make significant investment in transforming their customer experience. This investment includes:
Complete revamp of the company’s customer experience
In-depth analysis of areas of improvement and pain points
Development of customised plan to improve Customer Experience and satisfaction
Implementation of strategies including training and process improvement
Ongoing support to ensure success and continued improvement
Access to a Customer Experience expert providing support and guidance
CUSTOMER JOURNEY MAPPING
Improve your customer experience by analysis and visualisation of the customer journey. Identifying pain points and areas of improvement, we develop a personalised plan to enhance the customer experience at every touchpoint. This package includes:
Analysis of current customer journey
Visualisation of the current journey and updated map
Identification of pain points
Creation of a plan to improve pain points
Staff training on customer journeys and how they can impact
Follow up analysis to measure success and additional recommendations
CUSTOMER EXPERIENCE ASSESSMENT
Designed to help businesses evaluate and improve their customer experience. We conduct an in-depth analysis of the current customer experience allowing for improvement in all areas. This package includes:
Analysis of current overall customer experience
Review and analysis of customer feedback
Creating a customer experience growth plan including key growth areas
Actionable plans allowing you to implement in all key areas
Customer service practices training for staff
CUSTOMER EXPERIENCE EVALUATION
Gain unbiased feedback on your business’ customer experience. We evaluate the customer experience at multiple touchpoints providing an overall review of how your customer experience is performing. This package includes:
Unbiased evaluation of customer experience at multiple locations and touchpoints
Detailed analysis and report on interactions and processes that occurred
Identification of areas of improvement
Comprehensive report with recommendations on best practices