Our Story

With over 17 years of experience in the customer experience field, I embarked on the journey of becoming a customer experience consultant to empower businesses to unlock the potential of excellent customer experience. Throughout my career, I have worked in demanding customer led industries such as retail, travel, and tourism, gaining valuable insights into understanding customers’ desires. Moreover, having run my own business, I also understand the significance of customer-centric strategies in driving business growth.

To stay at the forefront of industry trends, I actively engage in Customer Experience networking groups, where we discuss and exchange best practices. However, I firmly believe that there is no one size fits all approach. Each business has its unique essence and requirements, and my focus is on tailoring solutions that align with their specific needs.

Before initiating any transformational work, I priortise personal interactions with decision makers. By understanding their goals, desires, and challenges, I can create a roadmap that ensures exceptional customer experiences.

At the heart of my approach lies the understanding that exceptional customer experience stems from a happy and motivated workforce. While I follow the principle pillars of customer experience. I emphasise nurturing a positive and engaged team environment. By cultivating a culture of employee satisfaction, businesses can deliver exceptional customer experiences that leave a lasting impact.